OUR PROMISE

Returns & refunds

Satisfaction guaranteed or your money back. If you are not happy with a physical card or add-on, contact us within 30 days after delivery. This includes personalized cards and their selected finishes.

How to request a return

Email support@makeyourownlegend.com with your order number and what went wrong. We will send return instructions and the return address. Please contact us before mailing anything so we can match the package to your order. Include the card and any add-ons being refunded, packed securely to prevent damage in transit.

Who pays return shipping?

For a satisfaction or change-of-mind return, you pay the return shipping cost. If we sent the wrong item, or it arrived damaged or with a production defect, contact us with a description and photos when possible. We will arrange a correction, replacement, or refund without charging you return shipping.

What will be refunded?

For an approved satisfaction return, we refund the amount you paid for the returned products, including applicable tax, to your original payment method after the return reaches us. If you return the entire order, we also refund the original standard shipping charge. Any extra amount paid for rush or expedited shipping is not refunded for a change-of-mind return. If the order was wrong, damaged, defective, or could not ship as promised, we will provide the refund required for that situation, including shipping where applicable.

We will issue the refund within 10 business days after receiving an eligible return or resolving a no-return claim. Your payment provider may take additional time to post it. We do not charge a restocking fee.

Before shipment and delayed orders

To cancel an order that has not shipped, email us as soon as possible. If we cannot ship within the stated timeframe, we will offer a revised date or a prompt full refund if you do not agree to the delay. Your rights under applicable law are not limited by this policy.

Questions?

Write to support@makeyourownlegend.com. Please do not send card photos or personal information beyond what we need to find your order and resolve the issue.

Effective October 15, 2026.